Home Energy
Heat Pumps
Modern heat pumps run efficiently even in typical UK weather, a real shift from older-generation systems. Whether one suits your property is confirmed at the installer visit.
How heat pumps work
A heat pump extracts heat from the outside air (or, for ground source systems, the ground) and uses it to heat your home and hot water, typically through your existing radiators or underfloor heating. Air-to-air systems heat the air directly and usually don't provide hot water.
What actually matters for any property is the existing heating setup, insulation levels and available space for the outdoor unit — an installer assesses all of this before recommending a system.
Could a heat pump suit your property?
Current heating system
Your existing setup — gas, oil, electric — affects what's involved in switching to a heat pump.
Insulation
Insulation levels affect how well a heat pump can maintain comfortable temperatures efficiently.
Space for the unit
The outdoor unit needs a suitable location, which the installer will confirm during the visit.
Funding
Two routes are commonly available: the Home Energy Scotland Grant and Loan (up to £7,500, rising to £9,000 in rural and island areas, plus an interest-free loan) and ECO4, which can fully fund upgrades for qualifying households on certain benefits.
Funding is subject to eligibility, property suitability, scheme rules and availability. We do not guarantee that an applicant will qualify.
Common Questions
Should I choose an air source or air-to-air heat pump?
Air source heat pumps typically heat both your home and hot water through your existing radiators or underfloor heating. Air-to-air systems heat the air directly and usually don't provide hot water. Which suits your home depends on your current setup — your installer advises at the visit.
Am I eligible for a grant to get a heat pump installed?
Eligibility depends on your EPC, benefits status and property. The Home Energy Scotland Grant and Loan and ECO4 are the two main routes — see the Funding section above.
What will my energy costs look like with a heat pump?
Running costs vary by property, current heating system, insulation and your electricity tariff. There's no reliable generic figure to quote — your installer can talk through this using your actual numbers.
Are heat pumps noisy?
Modern heat pumps are generally designed to run quietly, though this varies by model and installation. UK permitted-development rules include noise limits for domestic installations; your installer confirms the specific unit meets them.
Here's what happens next
Tell us about your property
Choose heat pumps and provide the basic property and contact details needed to arrange the visit.
We call to discuss your enquiry
With your permission, we'll call to check your details, answer any initial questions and discuss the right next step for your property.
We arrange our installer appointment
We arrange the installer visit and confirm a time that works for you.
Installer availability is organised through six Scottish regions. Enter your postcode when arranging a visit so we can confirm coverage and route your enquiry correctly.